Help

Choose New event on your home page. Give it a name, a short summary, when and where it happens, a price and a main image, then choose Submit for approval. The Visit Telford team checks every new event and we email you when it's live. Your work saves as you go, so you can leave and come back from the Drafts tab.

On the event form, set when it happens to Repeats, choose the days, the start and end times and the last date. The form lists every session it will make. Skip a date (a bank holiday, say) by choosing it in the list.

The Visit Telford team writes the reason on the listing. Open it from the Needs changes note on your home page, change what they asked for and send it again. If you're not sure what they mean, send a request below and choose A listing.

Open it and make your changes. The live listing stays as it is until the Council approves the changes (trusted partners' changes go live at once). You can withdraw a listing at any time and it leaves every site within 5 minutes.

If the Council allows posters, a portrait poster sits on a soft background so nothing is cropped. Otherwise use a photo. Images can be JPG, PNG, WebP or HEIC, up to 15 MB and at least 1200 pixels wide. Add a short description of the image for people who can't see it, and confirm you have the right to use it.

Open Organisation, then invite them by email under Your team. Only organisation admins can invite. Someone who already has a Culture Host account accepts the invitation on their home page before they see your listings.

Box office and ticketing feeds are set up with the Visit Telford team after go-live. Send a request below and choose Imports or API, and tell us which system you use.